Shipping and Order Confirmations:
You will receive an email confirmation with your order number as soon as your order is placed - please use this number when contacting us about your order. You will receive a separate email when your order has been shipped, which will include your tracking number. All shipments are made via an online system - your tracking number will always be sent via email. If you have yet to receive a shipment confirmation, your order has not yet shipped.
Please be sure your shipping address and contact information are correct at checkout. Speedy checkouts and correct information are best assured by creating an account on our site. I do my best to edit order information when requested, but can do nothing once a package is in the shipping carriers hands. To guarantee delivery to the correct address, please double check all information prior to confirming the order. Buyer assumes responsibility for correct delivery information. If you provide me the wrong address, it is the buyers responsibility to track the package and get the address changed if the package has already been shipped
WCC Western Designs is NOT responsible for any lost and/or stolen packages.
I am happy to offer several shipping options to meet your delivery needs - First Class, Priority, and Express Mail through USPS. Prices are subject to change according to USPS adjustments, though we do our best to keep them as low as possible.
Options for FedEx and UPS are also available. If one of these shipping carriers is needed, please send an email to firstname.lastname@example.org
If you would like your package fully insured, please contact me via email with your order number immediately upon purchase so I can arrange payment for the additional amount. I HIGHLY recommend shipping with insurance. Once your order is completed it leaves my hands and goes to the post where it is no longer under my care. To protect your purchase please purchase insurance.
Due to the hand-made nature of our products, WCC Western Designs is NOT responsible for any lost and/or stolen packages. Again, it’s highly recommend to insure shipping. If you have already placed your order and would like to upgrade shipping, please contact ASAP to adjust charges before it ships.
Lost and/or Stolen Packages:
If an item has been scanned in as delivered by the USPS, FedEx, or UPS but you have not yet received it, please contact your local post office immediately with the tracking number. WCC Western Designs is not responsible for lost and/or stolen packages, but we are more than happy to work with you toward locating an order that has been mishandled by the shipping carrier. Additional insurance is highly encouraged on orders to mitigate any potential losses incurred in the shipping process.
Customs are considered final sale and are not eligible for return.
Return & Exchange Policy:
If for any reason you are not happy with your order, please contact me immediately. I will do my best to work with you to resolve the issue.
All sale items are final sale and are not eligible for return.
WCC Western Designs is not responsible for customer wrist or ring sizing errors. I highly recommend getting your ring size measured by a professional or ordering a ring sizer to accurately measure your ring size.
Stones used in pieces are natural and can vary. All items are very well represented in listings, although it is possible color can vary slightly due to monitor differences.
For your convenience, multiple photos are taken in natural light. Photos are never edited or altered in a way that changes the color of stones.
The listings include carefully written descriptions - if for any reason you require more information about a piece, please do not hesitate to email at email@example.com.
Returns must be sent within 7 days of confirmed delivery, in original packaging. Return shipment cost is the responsibility of the customer. Original shipping cost will not be refunded. Items must be in like-new condition and will not be eligible for return if damaged in any way. Returned items are eligible for store credit only - chronic returns will result in eventual order cancellation.
WCC Western Designs is a one man operation. Mistakes will be made sometimes, but I will always try to resolve them the best I can.
Please contact me immediately if you feel a mistake has been made with your order.
Orders may be cancelled until they are in progress for store credit. Please email firstname.lastname@example.org to arrange an order cancellation.
WCC Western Designs reserves the right to cancel or refuse orders at any time.
Abusive emails warrant immediate order cancellation. Verbal abuses of any kind will never be tolerated by WCC Western Designs and will result in a permanent ban from future purchases.
Fraudulent PayPal claims will guarantee the inability to order from WCC Western Designs in the future. All PayPal claims will be responded to via PayPal as well as a personal email to confirm the claim and request additional information. Fraudulent behavior will not be tolerated and future order attempts will be immediately cancelled and refunded. If necessary legal action will take place against illegal/fraudulent claims.